I. Key Information, i.e., who? what? where?

Basic concepts: A user is a person making a purchase of a product, i.e., a natural person with full legal capacity, a legal person, or an organizational unit without legal personality, hereinafter also referred to as a Client. A consumer is a natural person who makes a purchase for purposes not directly related to their business/professional activity. An entrepreneur acting as a consumer – a natural person entering into an agreement directly related to their business activity, when the content of this agreement indicates that it does not have a professional character for them, resulting in particular from the subject matter of their business activity, made available on the basis of the provisions on the Central Register and Information on Economic Activity. Electronic product – digital content received by the User as part of a purchase, which takes the form of an electronic file; the file format depends on the content of the Material (e.g., e-book, other materials in PDF format, audio/video). Regulations – these Sales Regulations Store/website – the website Tarifa Mystical Tours , where sales are conducted Products are sold by Justyna Rakowska Infinity Coaching and Healing, address: Pappelalle 57, 1047 Berlin, Germany, VAT number: DE304746626, hereinafter referred to as the Seller. You can contact me by email at info@infinitycoachingandhealing.com or by phone: +49 1705608575. On the website, you can buy online courses and other electronic products, as well as online consultations hereinafter referred to as products The conditions for the performance of the contract are specified in the Regulations and the detailed description indicated in the product description. The contract for the product is concluded upon effective payment by the User. Prices are gross prices and include all taxes required by law. II. Rules for purchasing a product, i.e., how to buy a product?

Payments for the product can be made by electronic transfer/credit or debit card. Payments will be made through the Stripe and Przelewy24 services Payments must be made immediately after placing the order. To do this, you should: select the product you want to buy from the options available on the website by clicking “Join”. then proceed through the purchase process according to the instructions, fill out the order form, confirm the intention to make payment for the product and make the payment. III. Contract performance period, i.e., when will I receive the product?

In the event that a different delivery time for the product is provided in the product description, the rules indicated in the offer description apply. After placing an order, the Seller will inform the Consumer about the dates of online group meetings via email or telephone. In the case of purchasing a product including online consultations, consultations will be conducted after prior agreement of the date with the User or according to the schedule. In the case of contracts concluded for a specified period of time (online group meetings), the contract is valid until the day indicated in the order. IV. Withdrawal from the contract (applies to Consumers and entrepreneurs acting as consumers)

Provisions regarding withdrawal from the contract on the terms specified in this chapter concerning Consumers apply accordingly to entrepreneurs acting as consumers. When is the right to withdraw from the contract not available?

A Consumer User does not have the right to withdraw from the contract if: The User has consented to the full performance of the service before the expiry of the withdrawal period, knowing that they will lose the right to withdraw from the contract in this way.

When can I withdraw from the contract and how?

3. In the event that the circumstances specified above do not apply, the User has the right to withdraw from the contract within 14 days from the date of conclusion of the contract/delivery of the product. To exercise the right to withdraw from the contract, the User should inform the Seller of this by sending, for example, an email or letter to the address specified in point 2 of the Regulations. More information about the right of withdrawal can be found in Annex No. 1 to the Regulations.

V. Complaint submission rules:

The Seller ensures the delivery of high-quality products. Users can submit complaints regarding purchased products. The complaint should be sent to the Seller’s address indicated in point 2. The complaint should contain data enabling the identification of the User, the subject of the complaint, and the requests related to the complaint. In the event of receiving an incomplete complaint, the Seller will request the User to complete it under the penalty of leaving the complaint without consideration. The Seller shall consider complaints promptly, but no later than within 14 days (in the case of Consumers and entrepreneurs acting as consumers). The response will be sent to the User’s email address or in another manner indicated by the User. VI. Technical conditions:

In order to place an order and to use services provided electronically, the Client must have an active email account. To make a purchase/access purchased products, the User must have a device with an up-to-date web browser supported by the manufacturer with access to the Internet. Due to the fact that purchased products may be in the format *.PDF, *.doc, *.mp3, *.mp4, *.jpg, *.png. The User must have programs that support the mentioned files. In the case of purchasing online consultations, it may be necessary to have access to a program enabling such consultations (e.g., Skype/WhatsApp/Zoom). The Seller declares that the public nature of the Internet and the use of services provided electronically may involve the risk of obtaining and modifying Customer data by unauthorized persons, therefore Customers should use appropriate technical measures to minimize the above-mentioned risks. In particular, they should use antivirus programs and programs protecting the identity of Internet users. The Seller never requests the Customer to provide them with the Password in any form. Final provisions:

When using the products, it is prohibited to provide information of an unlawful nature or to act in a manner contrary to law, good manners, or infringing the personal rights of third parties. Amicable resolution of disputes and consideration of complaints. The Consumer has the option to: apply to the permanent consumer arbitration court with a request to settle the dispute arising from the concluded contract. apply to the provincial inspector of the Trade Inspection with a request to initiate mediation proceedings to amicably resolve the dispute between the User and the Seller. apply to the district (city) consumer ombudsman or a social organization whose statutory tasks include consumer protection and obtain assistance regarding the contract or have the right use the ODR platform. The platform is used to resolve disputes between consumers and entrepreneurs http://ec.europa.eu/consumers/odr The Seller reserves the right to change the Regulations. The version of the Regulations in force on the date of conclusion of the Agreement by the User applies to agreements concluded before the entry into force of the new Regulations. Unregulated matters shall be governed by, inter alia, the Civil Code, the Consumer Rights Act, the Act on the provision of electronic services. The rules regarding the protection of personal data are regulated in the Privacy Policy. Attachment No. 1 to the Regulations

INSTRUCTION ON WITHDRAWAL FROM THE CONTRACT

You have the right to withdraw from the contract within 14 days without giving any reason. The deadline to withdraw from the contract expires after 14 days from the date of conclusion of the contract or within 14 days of the delivery of the Product.

To exercise the right to withdraw from the contract, you must inform us of your decision to withdraw from the contract by means of an unequivocal statement (for example, a letter sent by post or email).

Our contact details: Justyna Rakowska Infinity Coaching and Healing, address: Pappelalle 57, 1047 Berlin, Germany VAT number: DE304746626

You can use the withdrawal form template, but it is not mandatory. To meet the deadline for withdrawal from the contract, it is sufficient for you to send information regarding the exercise of your right to withdraw from the contract before the deadline for withdrawal from the contract.

Consequences of withdrawal from the contract

In the event of withdrawal from this contract, we will refund all payments received from you, including the costs of delivering the goods (with the exception of additional costs resulting from your chosen method of delivery other than the cheapest regular delivery method offered by us), immediately, and in any case not later than 14 days from the day on which we were informed about your decision to withdraw from this contract. We will make the refund using the same payment methods that you used in the initial transaction unless you have expressly agreed otherwise; in any case, you will not incur any fees in connection with this refund. If you have requested the commencement of the provision of services before the expiry of the withdrawal period, you will pay us an amount proportional to the scope of services provided until you inform us of the withdrawal from this contract.”

Attachment No. 2

WITHDRAWAL FORM TEMPLATE (this form should be completed and sent only if you wish to withdraw from the contract)

Recipient: Justyna Rakowska Infinity Coaching and Healing, address: Pappelalle 57, 1047 Berlin, Germany I hereby withdraw from the sales contract of the following items*… (indicate the date*)… /for the provision of the following service of*… (indicate the date*)… consisting of*….. Name and surname, consumer address* … Signature*… (if sent in paper form) Date …………………………………………………